The trainers see you as a number, not a person. But I could see she was in her early thirties and didn't have where else to go. A senior rep admitted to me that, after 4 years, its just as hard. Its just that the work you will be doing in this specific position sucks. I don't have anything bad to say about the company or anything. I could see my manager felt for me, but his boss reamed him out because of me, so his hands were tied. I've literally made 150 calls a day with low talk time minutes and been told I was not trying. You can't control if agents pick up the phone, you can't control if they hang up, but that doesn't matter. Sounds easy? Its incredibly hard and I've even seen senior reps star-6-7 from their own cell phones at the end of the day and let the phone sit there to pad their call time. You have a talk-time quota everyday, meaning your phone has to be connected on calls for 3 1/2 hours a day. The worst part is (and this is where all the stress comes from) you are held responsible for things outside of your control. 75% of the time, those agents who do buy are too incompetent to fully utilize the program, and then they blame you for it. Trust me, they get cold-called everyday and have memorized responses to get off the phone with you. You are a telemarketer that has to cold call 100 real estate agents everyday who do not want to be called. None of the pros I just listed actually matter. I have since moved on from that role (and stayed within Zillow Group) but if it was not for Justin, I probably would not have my new position within the company. He took the time to listen to me (regarding the good and the bad), he always made time for me and my team and he was always on our side and represented us in a good light. My former manager Justin, was one of the best mangers I have had in my professional career. It can be extremely valuable if you take the time to cultivate relationships, build your network and learn more about Zillow Group. In the CES role you get to start at the ground level in a market changing company and interact with many different audiences from website consumers, to real estate agents, to lenders as well as internal departments. I thoroughly enjoyed the people I worked with and appreciated their attitudes. The position is a great way to meet like minded, career oriented young professionals. This is mainly a review regarding the Client Engagement Specialist (CES) position.
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